Returns and Exchanges

RETURN POLICY

All sales of discounted merchandise are final and cannot be returned.

All returns at full price must be reported to our office with 7 days of receipt of your shipment.

Your return must be approved by our office. You will receive a return claim number.

Do not return product unless you have an approved claim number. Product must be

in original package, unused, and in salable condition. A 18% re-stocking fee will be

charged to all returned orders. We will refund your credit card, or mail a company

check for the amount you paid minus the re-stocking fee. We cannot refund

shipping charges or postage. Your return order must be shipped and received at our office

within two weeks of receiving your claim number. If your order comes after the two week time frame

Erica Maree reserves the right to refuse your return.

EXCHANGE POLICY

We accept exchanges up to 10 days after you receive your Erica Maree. order. It must

be in the same resalable condition you received it. Your exchange must be approved

by our office. Contact our office at ericamareedesigns@gmail.com with the subject line “EXCHANGE”

and let us know that you would like to exchange your bag and you will receive an exchange

authorization number. After you receive your authorization number, you may mail your bag back in it’s

original packaging. Once we receive your item you will be issued a store credit. You will need to

pay for the return shipping of your initial order and of the new bag as these fees go directly to our carrier

UPS. Your exchange order must be shipped and received at our office within two weeks

of receiving your claim number. If your order comes after the two week time frame

Erica Maree reserves the right to refuse your return.