Shipping and Returns
SHIPPING POLICY
2020 HOLIDAY SHIPPING DEADLINES
|
Service |
Deadline |
|
USPS Ground |
Friday, December 11 |
|
USPS 3 Day Select® |
Thursday, December 17 |
|
USPS 2nd Day Air® |
Monday, December 21 |
|
USPS Next Day Air® |
Tuesday, December 22 |
USA - We're happy to offer Free Standard Shipping on orders over $100 USD! Orders may ship in multiple packages from multiple locations. (*Portland, Oregon Warehouse or Puerto Vallarta Mexico Studios)
If Standard Shipping is selected, your order may ship via a variety of carriers. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation email will provide you with a tracking link.
Express and Overnight Delivery Shipping - Orders placed after 1 PM EST will not ship until the next business day. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.
When will my order arrive?
- Please allow 3 business days for your order to process prior to shipment
- Please allow 5-7 days Standard Shipping transit time for your order to be delivered *when shipping from US Warehouse
- Please allow up to 30 business days Standard Shipping transit time for your order to be delivered *when shipping from our Mexico studios.
*If you have any questions at all about transit times or your order is time sensitive, please reach out to us at ericamareedesigns@gmail.com. We are ready to help you the best we can!
International Shipping
International customers are responsible for all custom paperwork or duty fees within their own countries. We typically declare packages at $5-$10 values to avoid any additional import taxes. If you need us to make other accommodations, please leave a note at checkout or email us at ericamareedesigns@gmail.com
RETURNS
I want you to be 100% satisfied with your purchase from Erica Maree. If for any reason you are not happy with your item I will gladly arrange a credit-exchange-refund or cash refunds.
Returns are accepted within 7 days of delivered shipment and items must be returned within 5 business days of return request.
Return shipping is the responsibility of the customer and must include a tracking number for delivery verifications. For product exchanges we will provide you with a pre-paid postage label and instruction to complete your exchange or return.
Lost or damaged items is not the responsibility of Erica Maree.
Extra fee's:
For Returns: An extra fee of $2.99 will be applied to every return and the shipping cost won't be refunded.
For Exchanges: No extra fee is applied for re-stocking but the cost for shipping an item will be charged before shipping again.
Cancellation fee:
A cancellation fee of $2.99 will be applied when the cancellation is required to cover processing labor.